Refund policy
Last updated: November 10, 2026
Return Policy
All Sales Are Final After 7 Days
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 7 calendar days of the delivery or purchase date.
Return Requirements
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags attached.
- Proof of purchase is required.
- Return requests must be submitted within 7 days of receipt.
Non-Returnable Items
The following items are not eligible for return:
- Sale, clearance, or discounted items
- Gift cards
- Customized or special-order products
- Opened consumable products
- Memberships, services, event registrations, or digital products
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Refunds
Approved returns will be refunded to the original method of payment after inspection of the returned item. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We may require photos to process your claim.
Exceptions
No returns, refunds, exchanges, or store credits will be issued after the 7-day return period. Exceptions are granted solely at our discretion.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@crossfitkona.com or use the contact details in our contact information policy.