Refund policy

Last updated: November 10, 2026

Return Policy

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All Sales Are Final After 7 Days

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 7 calendar days of the delivery or purchase date.

Return Requirements

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all tags attached.
  • Proof of purchase is required.
  • Return requests must be submitted within 7 days of receipt.

Non-Returnable Items

The following items are not eligible for return:

  • Sale, clearance, or discounted items
  • Gift cards
  • Customized or special-order products
  • Opened consumable products
  • Memberships, services, event registrations, or digital products

 Contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Refunds

Approved returns will be refunded to the original method of payment after inspection of the returned item. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. We may require photos to process your claim.

Exceptions

No returns, refunds, exchanges, or store credits will be issued after the 7-day return period. Exceptions are granted solely at our discretion.

 

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@crossfitkona.com or use the contact details in our contact information policy.